Please read these Terms & Conditions carefully. By accessing or using joan365 in any capacity — including browsing the website, registering an account, depositing funds, or placing a bet — you agree to be legally bound by these Terms. If you do not agree, you must not use joan365.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and joan365 ("joan365", "we", "us", "our") governing your access to and use of the joan365 online casino and sports betting platform accessible at joan365.one and all associated subdomains, mobile interfaces, and services (collectively, the "Platform").
By completing the registration process, logging in to an existing account, or otherwise using any feature of the joan365 Platform, you confirm that you have read, understood, and accepted these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated by reference into these Terms.
If you are accessing the Platform on behalf of another person or legal entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.
Access to joan365 is subject to the following eligibility requirements, which must be satisfied at all times during your use of the Platform:
Joan365 reserves the right to conduct identity and age verification at any time, including prior to allowing withdrawals. Failure to satisfy verification requirements may result in account suspension until verification is completed.
To access real-money games and betting on joan365, you must register an account. During registration, you are required to provide accurate, complete, and current information, including but not limited to your legal name, date of birth, Philippine mobile number, and a valid email address.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Any activity that occurs under your joan365 account will be treated as having been authorised by you, and you will be held responsible for all activity conducted through your account.
Joan365 uses OTP (One-Time Password) verification as a secondary security layer for new device logins. You are required to keep your registered mobile number current to ensure you receive these verification codes promptly.
Joan365 is required by PAGCOR regulations to conduct Know Your Customer (KYC) verification. You may be required to submit government-issued identification (such as a Philippine passport, SSS ID, or driver's licence), proof of address, and proof of payment method ownership before withdrawals are processed. Accounts that fail KYC verification within the prescribed timeframe may be restricted or closed.
All financial transactions on joan365 are denominated in Philippine Peso (PHP). Joan365 does not currently support foreign currency deposits. The Platform supports the following payment methods: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ, subject to availability and applicable limits.
Deposits are credited to your joan365 wallet upon successful confirmation from the payment processor. The minimum deposit amount is ₱100. Joan365 does not charge deposit processing fees, though your payment provider may impose their own charges.
Withdrawal requests will only be processed to the same payment method used for the deposit unless an alternative has been approved through our support team with appropriate verification. Joan365 processes withdrawals for verified accounts on the same business day, subject to applicable processing windows. The minimum withdrawal amount is ₱200. Joan365 reserves the right to withhold withdrawals pending completion of KYC or investigation of potential fraud or breach of these Terms.
Joan365 is obligated to comply with Philippine Anti-Money Laundering Act (AMLA) requirements. We may request documentation to establish the source of funds deposited into your account. Accounts suspected of facilitating money laundering, structuring, or other financial crimes will be immediately suspended and reported to the appropriate authorities.
Joan365 offers welcome bonuses, reload bonuses, free spins, cashback, and other promotional incentives from time to time. All bonuses are subject to specific terms and conditions published alongside each offer, including minimum wagering requirements, game eligibility restrictions, validity periods, and maximum withdrawal limits applicable to bonus-derived winnings.
Each game available on joan365 is governed by its own set of rules, which are accessible within the game interface. In the event of any conflict between game-specific rules and these Terms, the game-specific rules shall prevail with respect to that game's mechanics, and these Terms shall prevail with respect to all financial and account-related matters.
All Random Number Generator (RNG) games on joan365 use certified RNG systems that have been tested for randomness and fairness by independent third-party auditors. Return-to-Player (RTP) percentages are published in the game lobby. Live casino games are conducted by real human dealers in professionally operated studios and are subject to the rules of the relevant physical card or table game.
Joan365 reserves the right to void bets or suspend game outcomes in the event of a technical malfunction, evident error, or any circumstance that compromises the integrity of a game. The Platform's records of game outcomes shall be the definitive record in the event of any dispute.
Joan365 is committed to promoting responsible gambling. The Platform provides tools including deposit limits, loss limits, session time reminders, and voluntary self-exclusion. Players are encouraged to use these tools, which are accessible within your account settings.
If you believe your gambling behaviour is harmful, you may request self-exclusion by contacting joan365 support. Self-exclusion requests will be processed within 24 hours. During a self-exclusion period, joan365 will make reasonable efforts to prevent the excluded player from accessing the Platform, including removing them from promotional communications.
Players under a self-exclusion order who circumvent controls to access joan365 (for example, by registering a new account) are in breach of these Terms. Any winnings accrued during a self-exclusion period may be forfeited.
For further information on responsible gaming resources available in the Philippines, please visit our dedicated Responsible Gaming page.
The following conduct is strictly prohibited on joan365 and may result in immediate account suspension, forfeiture of funds, and referral to law enforcement or regulatory authorities:
All content on joan365 — including but not limited to the joan365 brand name and logo, website design, graphics, text, software, game interfaces, and audio-visual elements — is the exclusive intellectual property of joan365 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from joan365 without prior written authorisation.
To the maximum extent permitted by applicable Philippine law, joan365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
Joan365's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the net funds deposited by you and held in your joan365 wallet at the time the claim arises.
Joan365 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.
Joan365 reserves the right to suspend, restrict, or terminate any account at any time and without prior notice where we reasonably believe:
Upon termination for cause, joan365 reserves the right to forfeit any bonus balance and, where fraud has been established, to withhold any account balance pending investigation and potential legal proceedings. Where termination is not for cause, verified balances will be returned through your registered payment method.
You may close your joan365 account at any time by contacting support. Closure requests will be processed within 5 business days. Outstanding bonus wagering requirements must be satisfied before a balance can be withdrawn at the time of voluntary closure.
Joan365 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Joan365 does not sell personal data to third parties and only shares data where required for the provision of the service, KYC compliance, or as mandated by applicable law or regulatory authority.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.
Before initiating any formal legal proceedings, players are encouraged to contact joan365 support to attempt resolution of the dispute informally. Joan365 commits to responding to all formal complaints within 10 business days.
Joan365 reserves the right to amend these Terms at any time. Where changes are material, joan365 will provide reasonable notice via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using joan365 and may close your account in accordance with Section 11.
If you have any questions regarding these Terms & Conditions, please contact the joan365 support team. Our support staff is available 24 hours a day, 7 days a week via live chat on the Platform.
Written correspondence may be directed to our support email: [email protected] (plain text — not a clickable link).
Joan365 customer support communicates in English and Filipino-English. We aim to respond to all written enquiries within 2 business days.
The most important things every joan365 player should know
Philippine gaming regulations require all joan365 players to be at least 21 years old. Age verification is mandatory and strictly enforced before withdrawals are processed.
Each player is entitled to one joan365 account only. Duplicate accounts are prohibited and will result in suspension and potential forfeiture of funds held across all accounts.
All joan365 balances, deposits, and withdrawals are in Philippine Peso. GCash and Maya deposits are instant. Withdrawals for verified accounts are processed the same day.
Joan365 conducts KYC identity verification as required by PAGCOR. Withdrawals require completed verification. A valid Philippine government-issued ID is required.
Deposit limits, session reminders, and self-exclusion are available in every joan365 account. Players can request self-exclusion at any time through our 24/7 support.
These Terms are governed by Philippine law. Joan365 operates under PAGCOR's regulatory framework. All disputes are subject to the jurisdiction of Philippine courts.
500+ games. Instant GCash and Maya deposits. Live casino tables 24/7. Sports betting on PBA, boxing, UFC, and more. All in Philippine Peso — for Filipino players 21 and above.
21+ only. Gambling involves risk. Please play responsibly.